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New Patient's First Visit

Our goal is to minimize the stress of taking pets to the veterinarian. We offer separate waiting, exam and hospital areas for canine and feline patients. When you bring your pet to our hospital, remember that they may be a little uneasy about new people and being in unfamiliar surroundings. This is one reason we ask that you restrain your pet at all times while in the hospital waiting area. We suggest your pet be on a leash or in a pet carrier before entering the hospital. Your pet and others will appreciate the extra care. We encourage you to ask questions to understand everything concerning your pet's health care.

We are proud of our facilities and the way our patients are cared for. You may tour the hospital anytime ...just ask.

Consultation

On your first visit to our office you will be welcomed as a member of our family and our receptionist will greet you and your pet with a warm smile. You will then be asked to fill out our required forms which will help us gain some information about your pet and their condition.

Dr. Robert C. Cook will then talk with you and ask you some specific questions regarding what conditions veterinary medical care may be of benefit to your pet. If Dr. Robert C. Cook can help your pet, the doctor will let you know. If Dr. Robert C. Cook cannot help you, you will be referred to other specialists or services that will be able to help you the most. Nothing will be done in our office without your consent.

Examination

After the doctor consults with the you, your pet will have a general medical examination. If necessary, the doctor may take X-rays or refer your pet for additional testing procedures.

X-ray

X-ray is sometimes required to get a full evaluation of an animal patient. The need for X-ray is considered on a case by case basis. Our equipment is state of the art for imaging.

Report of Findings

Once all the information and examinations have been performed, the doctor will give you a report of findings and tell you recommendations for medical treatment for your pet.

Treatment

Treatment may include prescribing medications, vaccinations, or physical aids to get your pet back into health.

Our office several forms of payment. To find out more information, you can call Dr. Robert C. Cook directly or schedule your consultation at 630.208.0380.

For patients who have little or no veterinary medical insurance coverage, flexible payment programs can be arranged.